Thank you for shopping with MK Fashion Land.
Your satisfaction is important to us.
This Refund & Return Policy explains our rules regarding returns, exchanges, and refunds for purchases made from https://mkfashionlandbd.com/.

1. Return & Exchange Eligibility

To qualify for a return or exchange:

• You must contact us within 24 hours of receiving the product.

• The item must be unused, unwashed, undamaged, and in its original condition.

• All tags, labels, and packaging must be intact.

We reserve the right to deny returns if the product does not meet the above conditions.

2. Non-Returnable Items

We do not accept returns or refunds for the following:

• Slight color differences (due to lighting or screen variations)

• Discounted or clearance items

• Items damaged due to customer handling

• Products exposed to perfume, stains, water, or washing

• Undergarments or hygiene-related products

3. Replacement Policy

If you received a:

✔ Wrong product

✔ Damaged product

✔ Defective item

You are eligible for a free replacement.

You must send us:

• A clear photo or video of the issue

• Order number

• Your name and phone number

After verification, we will arrange a replacement.

4. Refund Policy

Refunds are only applicable when:

• The ordered item is out of stock

• You received a damaged or defective item, and replacement is not available

• A verified payment was made, but the order cannot be fulfilled

Refunds will be sent through your requested payment method.

Refund Time:

Refunds may take 3–7 business days after approval.

5. Return Shipping Cost

• If the mistake is from our side → we cover return shipping.

• If the issue is from customer side (change of mind, wrong size ordered, etc.) →
  customer must pay return shipping fees.

6. Order Cancellation

You can cancel an order within 2 hours of placing it.
Once the order is processed/shipped, cancellation is no longer possible.

7. How to Request a Return or Refund

Please contact us with the following details:

• Full Name

• Phone Number

• Order Number

• Issue Description

• Photo/Video Proof

📞 Phone: +8801680-670853
📧 Email: info@mkfashionlandbd.com
📍 Address: Malibagh, Dhaka – 1205, Bangladesh

Our support team will check the issue and respond as quickly as possible.

8. Final Decision

MK Fashion Land reserves the right to make the final decision on refunds, returns, or exchanges based on the condition of the product and company policies.